Terms of Service
Last updated: July 2026These terms apply to everyone who uses suitwalahouse.com or places an order with Suit Wala House, Shop #15, Gujjar Haveli, New Azam Market, Lahore. By browsing the site or placing an order you agree to them. If you do not agree, please do not use the site.
1. Who can order
You must be at least 18 years old, or have permission from a parent or guardian, to place an order. You are responsible for keeping your account password confidential and for everything done through your account.
2. Products and descriptions
We describe every product as accurately as we can. Colours can look slightly different between screens, and hand-finished items may vary a little from the photographs. Small variations of this kind are not treated as defects.
Fabric measurements are approximate and given as a guide. Please check our size guide before ordering.
3. Pricing and bargaining
- All prices are in Pakistani Rupees (PKR) and include applicable taxes.
- On products marked Bargaining Available you may make an offer. Our system will accept it or reply with a counter-offer.
- Every product has a limited number of bargaining attempts. Attempts do not reset by clearing your browser, using a different device, or starting a new session.
- An accepted bargained price is held for a limited time at checkout. Once an order is placed at that price, it is final and cannot be renegotiated.
- Bargaining-enabled products do not carry a separate sale discount — the negotiation is the discount.
If a price is listed incorrectly because of a clear technical or human error, we may cancel the affected order and tell you before dispatch. Nothing is charged in that case.
4. Orders
An order is an offer to buy. It is accepted only when we confirm and dispatch it. We may decline or cancel an order if the item is out of stock, the delivery address is unserviceable, the pricing was clearly wrong, or we suspect fraud or abuse.
Repeated refusal of Cash on Delivery parcels may result in advance payment being required on future orders, or the account being blocked.
5. Payment
We accept Cash on Delivery and bank transfer. Bank transfer orders are confirmed only after the payment screenshot has been verified. We never store card numbers.
6. Delivery
Delivery charges depend on your city and are shown at checkout. Orders ofRs. 10,000 and above ship free. Delivery timelines are estimates given in working days and are not guaranteed, as couriers can be affected by weather, strikes and public holidays. Details are on the shipping policy page.
7. Exchanges and refunds
We operate a 7-day exchange, no-refund policy. Please read the returns & exchange policy and the refund policy before ordering — both form part of these terms.
8. Acceptable use
You agree not to:
- Attempt to manipulate, script or automate the bargaining system
- Create multiple accounts to reset bargaining attempts or abuse offers
- Scrape, copy or republish our product photography or descriptions
- Interfere with the site's security or availability
- Place orders using someone else's details without their permission
We may suspend or close accounts that breach these rules, and cancel any orders linked to them.
9. Intellectual property
All content on this site — including photographs, text, the logo and the site's design — belongs to Suit Wala House or is used with permission. You may not reuse it commercially without our written consent.
10. Reviews and submitted content
Reviews you post must be genuine and based on a real purchase. We may remove content that is abusive, misleading or unrelated to the product. By posting a review you allow us to display it on the site.
11. Liability
Our responsibility for any order is limited to the amount you paid for that order. We are not liable for indirect losses such as lost profit or missed events caused by a delayed delivery.
12. Privacy
How we handle your data is set out in our privacy policy.
13. Changes to these terms
We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to it.
14. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Lahore have jurisdiction over any dispute.
15. Contact
WhatsApp: chat with us
Email: email us
Shop: Shop #15, Gujjar Haveli, New Azam Market, Lahore
