Shipping Policy
Last updated: July 2026Free delivery on every order of Rs. 10,000 or more
Applies to all cities in Pakistan — no coupon needed.
Delivery charges
Delivery charges depend on where your order is going. Enter your city at checkout and the exact charge is calculated before you confirm — there are no surprise charges afterwards.
| Area | Charges | Delivery time |
|---|---|---|
Lahore Lahore city and cantonment | Rs. 250 | 1-2 business days |
Punjab & Islamabad Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot and other Punjab cities | Rs. 350 | 2-3 business days |
Sindh & KPK Karachi, Hyderabad, Sukkur, Peshawar, Abbottabad, Mardan and nearby cities | Rs. 399 | 3-4 business days |
Balochistan, AJK, GB & remote areas Quetta, Gwadar, Muzaffarabad, Gilgit, Skardu and all other remote locations | Rs. 500 | 5-7 business days |
Lahore
Rs. 250
Lahore city and cantonment
1-2 business days
Punjab & Islamabad
Rs. 350
Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot and other Punjab cities
2-3 business days
Sindh & KPK
Rs. 399
Karachi, Hyderabad, Sukkur, Peshawar, Abbottabad, Mardan and nearby cities
3-4 business days
Balochistan, AJK, GB & remote areas
Rs. 500
Quetta, Gwadar, Muzaffarabad, Gilgit, Skardu and all other remote locations
5-7 business days
Dispatch times
Orders placed before 2:00 PM are dispatched the same day. Orders placed after that go out the next working day. We dispatch daily except on public holidays.
Delivery times above are counted from the dispatch date, not the order date, and are working days only.
Where we deliver
We deliver to every city and town in Pakistan through Leopards Courier and our other courier partners. If a courier cannot reach your exact address, they will call you to arrange collection from the nearest branch.
We do not ship outside Pakistan at this time.
Tracking your order
You will get an SMS with your tracking number as soon as your parcel is handed to the courier. You can also check the status any time on the order tracking page.
Failed or refused deliveries
Couriers attempt delivery up to three times. If nobody is available, or the parcel is refused at the door, it is returned to us. Repeated refusals on Cash on Delivery orders may mean we ask for advance payment on your future orders.
Please make sure your phone number and address are correct at checkout — a wrong address is the single most common cause of delays.
Wrong or damaged parcels
If your parcel arrives damaged, or contains the wrong item, message us on WhatsApp with photos within 48 hours of delivery and we will arrange a free pickup and replacement at our cost. Details are on our exchange policy page.