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Privacy Policy

Last updated: July 2026

Your privacy matters to us. This policy explains how Suit Wala House("we", "our", "us") collects, uses and protects your personal information when you use suitwalahouse.com.

1. Information we collect

  • Account info: name, email address and phone number when you register
  • Order info: delivery address, order history and the payment method you chose
  • Bargaining history: the offers you make on a product, so a negotiation can continue where it left off
  • Usage data: pages visited, products viewed and search queries
  • Device info: browser type, device type and IP address, used for security
  • Newsletter: your email address, if you choose to subscribe

2. How we use it

  • To process, pack and deliver your orders
  • To send order confirmations and tracking updates by email and SMS
  • To run the bargaining system fairly and prevent it being abused
  • To improve the site and the collections we stock
  • To prevent fraud and keep accounts secure
  • To answer your questions when you contact support
  • To send deals and new-arrival emails, only if you subscribed

We do not sell your personal information to anyone.

3. Who we share it with

  • Courier partners — your name, address and phone number, so your parcel can be delivered
  • Supabase — our database and authentication provider
  • Cloudinary — hosting for product images
  • Resend — our transactional email provider
  • Law enforcement — only where Pakistani law requires it

Each of these receives only the minimum data needed to do its job.

4. Data security

Your data is stored on encrypted servers and all traffic to the site uses HTTPS. We never store card numbers. Admin access is restricted and protected with two-factor authentication.

5. Cookies

Essential cookies are always on, because the shop cannot work without them. They keep you signed in, hold your cart, remember whether you are browsing the women's or men's collection, and keep your bargaining session attached to you. Blocking these will break sign-in, the cart and bargaining.

Analytics cookies are only set if you agree to them. We use Google Analytics to see which pages people actually use and where they leave. It is set up without Google's advertising signals, so it is not used to build an advertising profile of you. If you choose "Essential only" these are never set, and any that already exist are deleted.

We do not use advertising cookies at all, and we do not sell or share your browsing data with advertisers.

You are asked once, your answer is remembered for a year, and you can change it at any time from the Cookie Settings link at the bottom of every page.

6. How long we keep it

Order records are kept for as long as we are required to keep business records. Account data is kept until you ask us to delete it. Newsletter subscriptions are kept until you unsubscribe.

7. Your rights

  • Ask for a copy of the personal data we hold about you
  • Ask us to correct anything that is wrong
  • Ask us to delete your account and its data
  • Unsubscribe from marketing emails using the link in any of them
  • Update your details any time in Account Settings

To use any of these rights, email us. Note that deleting your account does not erase completed order records we are required to keep, and does not reset bargaining history.

8. Children

The site is not directed at children under 13 and we do not knowingly collect their data.

9. Changes

We may update this policy from time to time. Significant changes will be announced on the site.

10. Contact

Email: email us
WhatsApp: chat with us
See also our terms of service.

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