Refund Policy
Last updated: July 2026Suit Wala House does not offer refunds
All sales are final. We do not return money, issue store credit, or reverse payments once an order has been delivered. What we do offer is a 7-day exchange on eligible items.
Why exchange instead of refund
We keep our prices as low as we can, and our bargaining system lets you push them lower still. Handling refunds and reverse payments adds a cost that would have to come out of those prices. Instead of raising prices for everyone, we offer a straightforward exchange so you still end up with something you are happy with.
What we offer instead
- A 7-day exchange for a different size, colour or design on unused items with tags intact
- A free replacement if we sent the wrong item or the item has a manufacturing defect
- Free cancellation at any point before your order is dispatched
Full conditions are on the returns & exchange policy page.
The only cases where money is returned
There are three, and they all happen before you receive anything:
- You paid by bank transfer and cancelled the order before it was dispatched
- You paid by bank transfer and the item turned out to be out of stock, so we could not fulfil the order
- You transferred more than the order total by mistake — the excess is returned
In these cases the amount is transferred back to the same bank account within 5-7 working days of confirmation. Cash on Delivery orders never reach this stage, because nothing is paid until the parcel arrives.
Bargained prices
A price agreed through bargaining is a final, binding price for that order. It cannot be renegotiated, refunded or adjusted after the order is placed.