Frequently Asked Questions
Everything you need to know about shopping at Suit Wala House.
Bargaining & Pricing
How does the bargaining system work?
On products marked "Bargaining Available" you will see a Make an Offer button. Enter your price and submit it. Our system either accepts it on the spot or replies with a counter-offer. Each counter comes down a little from the last one, so the earlier you make a sensible offer, the better the price you land. You get a limited number of attempts per product.
Which products can I bargain on?
Any product showing the "Bargaining Available" badge on its card or detail page. Not every product is bargaining-enabled — that is up to us per item.
What happens once my offer is accepted?
The agreed price is applied to your cart automatically and held for 30 minutes of checkout time. If you miss that window we still remember the price we agreed — come back and accept it again.
Can I clear my cookies and restart to get a better price?
No, and that keeps it fair for everyone. Your negotiation on a product is remembered even if you close the browser, clear cookies, or switch device while signed in. Attempts do not reset. When they run out, our last offer still stands and you can accept it any time.
Do bargaining products also get sale discounts?
No. A product is either on sale or open to bargaining, never both — the negotiation is the discount.
Is a bargained price final?
Yes. Once you place the order at a bargained price it cannot be renegotiated, adjusted or refunded. If you later exchange the item, the bargained price is what counts, not the original list price.
Delivery & Shipping
How much are the delivery charges?
Charges depend on your city: Lahore Rs. 350, Islamabad/Rawalpindi and the rest of Punjab Rs. 399, Karachi/Sindh/KPK Rs. 500, and Balochistan/AJK/Gilgit-Baltistan and remote areas Rs. 350. Orders of Rs. 10,000 and above ship free anywhere in Pakistan. Cash on Delivery adds a Rs. 100 handling fee.
How long does delivery take?
From dispatch: Lahore 1-2 business days, Punjab and Islamabad 2-3 business days, Sindh and KPK 3-4 business days, and remote areas 5-7 business days. Orders placed before 2pm are dispatched the same day.
Do you deliver to all cities in Pakistan?
Yes — every city and town, through Leopards Courier and our other courier partners. We do not ship outside Pakistan.
How do I track my order?
You get an SMS with a tracking number once your parcel is handed to the courier. You can also enter your Order ID or phone number on our order tracking page at any time.
Nobody was home when the courier came — what now?
Couriers try up to three times and will usually call first. If all attempts fail the parcel comes back to us and we will contact you to arrange a redelivery.
Payment
What payment methods do you accept?
Cash on Delivery and bank transfer. COD is available across Pakistan and carries a Rs. 50 handling fee. Bank transfer orders are confirmed once we verify your payment screenshot.
How does bank transfer work?
Choose Bank Transfer at checkout and you will see our account details. Transfer the exact amount and send the screenshot to our WhatsApp within 48 hours. Once verified, your order is confirmed and dispatched.
Is my payment information safe?
Yes. We never store card numbers. Bank transfer only involves the account number we give you, and COD involves no online payment at all.
Exchanges
Can I return a product for a refund?
No. We run an exchange-only policy — we do not offer refunds, cash returns or store credit. What we do offer is a 7-day exchange on unused items.
What is your exchange policy?
You can exchange an eligible item within 7 days of delivery for a different size, colour or design, as long as it has not been worn, washed, stitched or altered and the original tags and packaging are intact.
How do I request an exchange?
Message us on WhatsApp with your Order ID and clear photos. We confirm within 24 hours, you send the item back, and your replacement is dispatched within 2-3 working days of us receiving it.
Who pays the courier charges for an exchange?
If you are changing your mind about size, colour or design, you cover sending the item back and we cover sending the replacement out. If we sent the wrong or a defective item, we cover both sides and you pay nothing.
What if I receive a wrong or damaged item?
Message us within 48 hours of delivery with photos. We arrange a free pickup and send the correct item at our cost. An unboxing video makes the claim much faster to approve.
Can I cancel my order?
Yes, free of charge any time before dispatch — usually within 2-4 hours of placing it. After dispatch it cannot be cancelled.
Products & Sizing
What is the difference between stitched and unstitched?
Unstitched suits are lengths of fabric you get tailored yourself — usually 2-piece (shirt and trouser) or 3-piece (with dupatta). Stitched suits are ready to wear in standard sizes. You can filter for either on any collection page.
Which size should I order?
Check our size guide for women's and men's charts, standard kameez and shalwar lengths, and how to measure yourself. If you are between two sizes, go up. Still unsure? Send us your measurements on WhatsApp and we will tell you which to pick.
Will the colour match the photos exactly?
Very closely, but screens vary and hand-finished pieces can differ slightly. Small variations of this kind are normal and are not treated as defects.
Account & Shop
Do I need an account to shop?
No — you can check out as a guest with just your phone number and address. An account lets you track orders, keep a wishlist, and keeps your bargaining history attached to you across devices.
Can I sign in with Google?
Yes. There is a Sign in with Google button on both the login and register pages.
Do you have a physical shop?
Yes — Shop #15, Gujjar Haveli, New Azam Market, Lahore. Daily: 10pm - 9pm. Come in, try things on, and bargain face to face.
Still have a question?
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