Returns & Exchange Policy
Last updated: July 20267-day exchange
You can exchange an eligible item within 7 days of delivery for a different size, colour or design.
Exchange only — no refunds
We do not offer refunds, cash returns or store credit. If something is not right, we will exchange it. The only exception is a wrong or defective item, which we replace free of cost (see below).
What can be exchanged
- Unstitched fabric in original, unused condition
- Stitched items that have not been worn, washed or altered
- Items with all original tags still attached
- Items returned in their original packaging
- Items requested within 7 days of the delivery date
What cannot be exchanged
- Items worn, washed, stitched, altered or damaged after delivery
- Items without their original tags or packaging
- Custom-stitched or made-to-measure orders
- Items marked Final Sale on the product page
- Anything requested more than 7 days after delivery
- Accessories, undergarments and other hygiene-sensitive items
How to request an exchange
- Message us on WhatsApp with your Order ID and clear photos of the item.
- Our team reviews the request and confirms within 24 hours.
- Pack the item back in its original packaging with the tags on.
- Send it to our shop address, or hand it to the courier if we have arranged a pickup for your city.
- Once we receive and inspect the item, your replacement is dispatched within 2-3 working days.
Who pays the delivery charges
- You change your mind (size, colour, design): you cover the cost of sending the item back to us; we cover sending the replacement out to you.
- We sent the wrong or a defective item: we cover both sides. You pay nothing.
Price difference on an exchange
If the replacement costs more than the original item, you pay the difference before it is dispatched. If it costs less, the difference is adjusted against delivery charges where possible — it is not refunded in cash.
Where an item was bought at a bargained price, the bargained price is what counts towards the exchange, not the original list price.
Wrong or defective items
If you receive the wrong item, or an item with a manufacturing defect, message us within 48 hours of delivery with photos. We will arrange a free pickup and send the correct item at no cost to you.
Please record a short unboxing video where you can — it makes these claims much faster to approve.
Order cancellation
Orders can be cancelled free of charge any time before dispatch, usually within 2-4 hours of placing them. After dispatch an order cannot be cancelled — you would need to request an exchange once it arrives.
Questions
WhatsApp: chat with us
Email: email us